Lole Element Long Rain Jacket

You will receive a tracking number via email once your order has shipped to the e-mail you provide during checkout.

Am I restricted as to where I can have my order shipped to?
For website orders, shipping destinations are limited to physical addresses in Canada. We will not ship to PO boxes. A specific order can only be shipped to one address.

What shipping carriers do you use?
We work with Canada Post or a courier service.

How fast will I get my order?
Typically, your order should arrive within 7 business days or less, depending on the delivery address in relation to our store location. Please keep this in mind if time is critical. If you order contains an item that is not in stock, we will contact you directly via e-mail or phone to provide an estimated in-stock date and/or make alternative recommendations.

How are shipping charges calculated?
We offer free shipping for orders $200 and over before taxes. A flat-rate shipping fee of $20 (excluding tax) will be applied to orders under $200. Shipping fee is non-refundable.

Why do you need my contact number and e-mail?
We must have accurate contact information in case of product back-orders or delivery issues. Also, your e-mail address is used to send your order confirmation and tracking information for your shipment. Your information will never be sold or shared with any third parties.